Terms and Conditions

1 Introduction | 2 BetWinner Account Rules | 3 Depositing to your BetWinner Account | 4 Withdrawals from your BetWinner Account | 5 Payouts of Prizes | 6 Closing your BetWinner Account | 7 Your Obligations as a Customer | 8 Responsible Gaming | 9 Sports Betting | 10 Casino | 11 Privacy Policy | 12 Other | 13 Applicable Law and Jurisdiction | 14 Bonus Conditions and Requirements | 15 Cash Out | 16 New Term Added | 17. Legislation

1. General Introduction

1.1 These Terms and Conditions (T&C) apply to your use of the Games available on the Website www.BetWinner.com and related Url’s (e.g. www.BetWinner.com/casino) including the platform and all systems supporting them.

1.2 The Website and the Games are provided by BetWinner Gaming International Limited.

1.3. BetWinner in these T&C refers to BetWinner Gaming International Limited (a company registered in Malta and having its registered office at Flat B8, “˜The Atrium™”, West Street, Msida, MSD 1731, Malta, registration number C 43209).

1.4 These T&C constitute a binding agreement between you and BetWinner. 

1.5 In Uganda, sports betting and gambling activities are regulated by the Serviço de Regulação e Inspeção de Jogos (SRIJ) and the website is operated by BetWinner on licences No17/8 of April 2019 and No18/8 of April 2019, which authorise it to develop the activity of exploitation of sports betting on a fee basis and online gambling in Uganda.

1.6. These T&C come into force once you click on the “COMPLETE REGISTRATION” button and, by doing so, BetWinner assumes that it has read and accepts these T&C in full and without reservation. By using any feature of the Website, you signify your agreement to these T&C.

1.7 You should carefully read these T&C in their entirety before clicking on the “Complete Registration” button. If you do not agree with any provision of these T&C you must not use or continue to use the Website. 

1.8. You fully understand and agree to be bound by these terms and conditions and any changes amended by us from time to time. 

1.9 BetWinner reserves the right at any time to modify these T&C by amending the terms of the present agreement between you and BetWinner. The Terms and Conditions are available for your inspection at all times and it is your sole responsibility to consult them and update yourself on any future amendments. Amendments do not apply to events taking place or bets already placed.

1.10. The rules and explanations for participating in any BetWinner Games, provided that your account with BetWinner and any other important information is provided at separate links on the Website, are deemed to be incorporated into these T&Cs by reference. 

1.11. Any reference to BetWinner Games in this agreement refers to Casino, Sports Betting and other Games that may become available on the Website from time to time. BetWinner reserves the right to add and remove Games from the Website at its sole and absolute discretion. 

1.12. These T&C may be published in various languages for the purposes of information and ease of access by players. Only the Portuguese version is considered the legal basis of the relationship between you and BetWinner and in the event of any dispute between the Portuguese version of the Terms and Conditions and the versions in other languages, the Portuguese version shall prevail.

2. Rules for BetWinner accounts

2.1 In order to participate in any of BetWinner’s Cash Games, you must first register with BetWinner, open an account (“BetWinner Account”) and deposit money into your BetWinner Account by any of the permitted deposit methods listed in the deposit section of the Website.

2.2 It is solely up to BetWinner to appoint Payment Solution Providers to act, receive and/or pay funds on your behalf . 

2.3 Customers are only permitted to open and use one account at BetWinner.co.uk. You are not permitted to open and/or use multiple accounts (in addition to any existing accounts, either when the existing account is active or inactive or closed, for whatever reason). 

2.4 If you become aware that someone has wrongfully created an account using your personal data, you must notify BetWinner immediately by contacting Customer Service.  

2.5 BetWinner only authorises one account per e-mail.

2.6 Any request to open a BetWinner account is made by completing the registration form and submitting it to BetWinner. BetWinner reserves the right to refuse to open an Account, refuse new registration or close/deactivate a BetWinner Account at its discretion, but any contractual obligations already assumed will be honoured by BetWinner.

2.6.1 It is your responsibility to protect your Customer ID and Password. Any actions taken by you using your access details are at your own risk and any liability incurred is strictly your own.

2.6.2 The player account is an individual account and the customer is fully responsible for the duties attached to the account and is entitled to all profits and benefits. 

2.6.3 BetWinner retains the right to cancel events and/or games at any time, in accordance with applicable law. In such a case, all pending bets on suspended events/games will be returned to the customer’s account.

2.7 You must enter all mandatory information requested on Your registration form, in particular, Your identity consisting of Your full name, Your Nationality, Tax Identification Number, Date of birth, Type of identity document and its document number, Your address and contact details, including a valid email address and/or mobile telephone number, payment account information, occupation. It is Your sole responsibility to ensure that the information provided to Us is true, complete and correct and You hereby represent to BetWinner that the information provided by You is true, complete and correct. You are hereby notified that BetWinner performs verification procedures either internally or through third parties and your BetWinner Account may be blocked or closed if it is discovered that you have provided false or misleading information.

To proceed with the account validation process, you will need to visit “My Account”, then “Profile” and “Identification Documents” and upload the following documents (photographed or scanned):

– A colour photocopy of both sides of your Identity Card/Citizenship Card or your passport;

– A colour photocopy of the payment method you used to fund your account, indicating that you are the holder of the payment method;

– A colour photocopy or scan of your bank account statement indicating that you are the account holder (document issued by your bank specifying your First name, Surname and IBAN number).

If you require assistance or further information, please do not hesitate to contact our Customer Service.

2.8 As part of the registration process you will need to choose your username and password to log in to the website. It is your sole and exclusive responsibility to ensure that your login details are kept secure. You shall not disclose your login details to any third party and BetWinner shall not be held liable for any abuse or misuse of your BetWinner account by any third party as a result of your disclosure whether intentional or accidental, active or passive, of your login details to any third party. 

2.9 In the event that any activity is observed on the player’s account that, as a result of analysis, may be considered fraudulent and that is not in accordance with these terms and conditions as well as applicable legislation, the necessary precautionary measures will be taken to put an end to the irregularity, namely the suspension of the account resulting from the fraudulent activity, in which case the respective balance will be, as a precautionary measure, held in escrow. BetWinner shall inform the SRIJ of the suspension of the account. The other competent authorities shall also be informed in the event of account suspension due to fraudulent behaviour.

The following, among others, may be considered irregular situations  

1) When there is no evidence of the Payment Account ownership by means of a copy of the document proving the ownership of the account.

2) When irregular activity related to the payment means used is observed, namely evidence of use of payment means whose owner is not the player. BetWinner will sequester the balance and will not return any amounts claimed by the holder of the payment method until the competent authorities have received a decision on the destination of the respective balance.

3) When there is a supervening verification of prohibition to play by application of paragraph 7.1.18 of the terms and conditions (Prohibited Professions) namely

    i) In cases where, as a result of documentation made available after acceptance of the registration, it is proven to be a member of a sovereign body, member of the Governmental Bodies of the Autonomous Regions, Public Prosecutor, member of the police authorities, security forces and their agents ;

    ii)Person who has been declared as unfit under civil law;  

    iiI) In cases of prohibition to play by virtue of a court decision;

    iv) In cases of prohibition to gamble by virtue of the prohibition foreseen in paragraph i) of article 6 of the RJO, being the player barred from betting on the event and/or competition in which he may have an intervention, direct or indirect, in the respective outcome.

4) When the player, after having been repeatedly contacted as a result of the risk analysis carried out under the application of the Money Laundering Law, does not cooperate in the diligence.  

5) When there is evidence that the registration was created by a third party using third-party data, upon evidence of submission of complaint by the owner of the data to the competent authorities that, within the scope of their own powers, will decide on the lifting of the suspension or cancellation of the player’s account, as well as the destination of the balance in it.

 3. Depositing into your BetWinner Account 

3.1 BetWinner receives deposits, holds such funds, and/or processes withdrawals.

3.2 If you wish to participate in any Game you must first validate your bank account and then deposit funds into your Account from an account or source that you hold. These funds may then be used by you to place wagers and other transactions in Games. You may participate in any Game, but only if you have sufficient funds in your BetWinner Account for such participation. BetWinner will not give you any credit for participation in any Game.

3.3 All information required to make deposits into your BetWinner Account can be found on the “My Account” and “Deposit” pages of the Website. You may use any of the available methods as specified in these pages which may be amended from time to time.

3.4 We only accept payments made in Euros.

3.5 When using a credit or debit card to deposit funds, the transition is processed upon approval and receipt of an approval and authorisation code. If BetWinner does not receive such authorisation, your Account will not be credited with these funds.

3.6 Verification and validation of your identity is done at the time of registration. The Player Account cannot be created without this step being completed. Before any deposit or withdrawal can be made, the ownership of the payment account must also be verified, if this verification has not already been done. BetWinner may request additional information to verify the identity of the player if there is any suspicion about the player’s true identity. Whenever changing payment details or introducing a new payment method, BetWinner shall request the corresponding validation information in order to establish ownership of the payment account. Should the above-mentioned documents not be submitted, or should they contain information that does not correspond to the data indicated on the registration form or contain contradictory information, BetWinner may not accept changes to the payment account or the creation of a new payment method.

3.7 BetWinner, BetWinner employees, the governing bodies of BetWinner and/or BetWinner employees shall under no circumstances grant any credit for the use of its services.

3.8 Credit balances in your BetWinner account shall not bear interest and you shall not treat BetWinner as a financial institution. In the event that we have reasonable suspicion that funds are not deposited for the strict purpose of establishing a normal business relationship with BetWinner for and for the strict purpose of conducting betting and other gaming and wagering transactions, BetWinner reserves the right not to credit the customer’s player account and/or to cancel the transactions and the funds will be returned to the customer. In any event, BetWinner is not responsible for such funds and assumes no liability towards the customer.

3.9 Funds deposited into your BetWinner account must be used for bona fide transactions, for the strict purpose of establishing a normal business relationship with BetWinner and for the strict purpose of conducting betting and other gambling and casino gaming operations.

3.10 Card deposits may from time to time be partially and/or fully declined and be subject to certain security systems controlled in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may deny Cards that are legitimate but may not be able to be processed at a particular time. BetWinner personnel do not control such systems, nor are they aware of any reasons why deposits may be refused but if you encounter any difficulties in this regard please contact our Customer Support.

3.11 If you use a payment method in relation to an Account for which you are not the Account Holder and/or use funds that do not belong to you, including using a stolen, cloned or unauthorised payment method, we reserve the right to treat any deposit into the Account as invalid (and any winnings arising from such deposit as void) subject to the reasonable completion of all relevant checks as required by law and after reporting to both SRIJ and the relevant authorities.

3.12 Depending on the payment method chosen, deposits may be subject to minimum or maximum limits as imposed by the respective payment providers.